Traveling by train has become easier than ever before with the introduction of IRCTC’s new AI-powered tool, AskDISHA 2.0. This innovative feature allows passengers to book, cancel, and check refunds for their train tickets using only their voice. Say goodbye to the traditional, tedious methods of booking train tickets. With just a few simple voice commands, IRCTC has made the ticketing process incredibly easy and user-friendly. Here’s everything you need to know about AskDISHA 2.0 and how it works.

What is IRCTC AskDISHA 2.0?

AskDISHA 2.0 is an advanced AI-based chatbot launched by IRCTC (Indian Railway Catering and Tourism Corporation) to assist passengers in simplifying their journey-related processes. This cutting-edge tool is designed to provide an effortless experience for travelers by allowing them to perform a variety of tasks related to train tickets without any hassle.

With AskDISHA 2.0, users can easily:

• Book train tickets

• Cancel tickets

• Check refund status

• Track real-time train locations

• Confirm ticket availability (PNR status)

This service is available 24/7, so passengers can use it anytime and from anywhere, making it an ideal tool for people who are always on the go. Whether you’re at home, at work, or traveling, AskDISHA 2.0 has got you covered.

Features of AskDISHA 2.0

The most notable feature of AskDISHA 2.0 is that it is completely voice-activated. With a simple command, you can perform several actions related to your train travel. Here are the key features of this AI-powered service:

1. Ticket Booking:
   AskDISHA 2.0 allows you to book your train tickets in just a few steps. All you need to do is provide the date and destination of your journey, and the chatbot will guide you through the booking process.

2. Ticket Cancellation:
   If your plans change, you can cancel your train tickets easily by just asking. The AI chatbot will walk you through the cancellation process step by step.

3. Refund Status:
   You can instantly check the refund status of your canceled tickets by entering your PNR number. The system will display the current status of your refund request in real-time.

4. Real-time Train Tracking:
   Wondering where your train is? With AskDISHA 2.0, you can track your train in real-time. The system provides updates on your train’s location, so you don’t have to wait in confusion at the station.

5. PNR Status Checking:
   You can easily find out if your train ticket is confirmed or not by checking the PNR status. Simply ask the chatbot to check the status, and it will provide an immediate update.

How to Use AskDISHA 2.0?

Using AskDISHA 2.0 is incredibly easy and straightforward. Here’s how you can use it:

1. Visit the IRCTC Website:
   Go to the official IRCTC website (www.irctc.co.in).

2. Find the Chatbot Option:
   On the homepage, you will find an option to interact with the chatbot.

3. Voice Commands for Booking and Refunds:
   To book a ticket or check the refund status, simply type or speak your queries. AskDISHA 2.0 will respond to your questions and guide you through the process.

4. Payment and Ticket Confirmation:
   After completing the booking or refund request, you will be asked to make an online payment. Once the payment is processed, the train ticket will be sent to your mobile device.

5. 24×7 Availability:
   One of the major advantages of AskDISHA 2.0 is its 24/7 availability. Whether it’s midnight or midday, you can access the service at any time.

6. Use of Personal Information:
   To use the service, you may need to provide some basic details, such as your Aadhaar or PAN card information for verification during ticket booking.

Advantages of Using AskDISHA 2.0 AI Tool

The introduction of AskDISHA 2.0 brings numerous benefits to train passengers. Let’s look at some of the main advantages:

1. Time-Saving:
   One of the biggest benefits of using AskDISHA 2.0 is that it saves time. Passengers no longer need to spend time navigating through various pages to book tickets, cancel reservations, or check refund statuses. A simple voice command is all it takes to complete the task.

2. Convenience:
   With AskDISHA 2.0, passengers can handle all their train-related tasks from the comfort of their home or on the go. The chatbot is designed to assist you at every step of the way, making the whole process more convenient and efficient.

3. Easy for First-Time Users:
   This AI tool is especially helpful for first-time travelers or those who are not tech-savvy. The user-friendly interface ensures that even people with limited knowledge of technology can easily book tickets, cancel them, or check PNR status.

4. Reduced Hassles:
   IRCTC’s AskDISHA 2.0 minimizes the need to manually navigate complicated websites or interact with customer service representatives. It simplifies the process by automating tasks and providing real-time responses to user queries.

5. Accessibility Across India:
   AskDISHA 2.0 is available for all IRCTC users across the country, making it accessible to millions of travelers. Whether you’re booking a train ticket from a metro city or a small town, this AI tool ensures a seamless experience.

How IRCTC’s AI Tool Enhances the Travel Experience

With AskDISHA 2.0, IRCTC has taken a major step toward enhancing the overall train travel experience. In today’s fast-paced world, passengers are increasingly relying on digital solutions for convenience, and this AI tool fulfills that need perfectly. By integrating AI with everyday tasks like ticket booking, cancellation, and refund checks, IRCTC has made train travel smoother, faster, and more reliable.

Moreover, the ability to track trains in real-time adds an extra layer of convenience, ensuring that passengers are always informed about their train’s location, delays, or other updates.

The launch of AskDISHA 2.0 by IRCTC is a game-changer for train travelers in India. By using AI technology, this tool simplifies the ticketing process, making it more convenient, accessible, and efficient for everyone. Whether you’re booking a ticket, checking the refund status, or tracking a train’s location, AskDISHA 2.0 allows you to handle all of it with just a voice command.

As AI-powered services continue to evolve, IRCTC’s AskDISHA 2.0 sets the stage for the future of train travel, enhancing convenience and offering an innovative approach to online ticketing services. Passengers can now enjoy a seamless and hassle-free travel experience, making it easier than ever to navigate the world of train travel.